Ocean Import Operator
My client, a global freight forwarder is currently looking for an Ocean Import Operator. The ideal candidate will be stable within employment and comfortable completing the full process from start to finish. To be responsible for producing high quality customer service to all customers, overseas partners, and suppliers.
Duties and responsibilities:
* Plan, direct and control all activities daily.
* Ensure all shipment are loaded onto computer system prior to arrival / departure either by EDI or manually, checking paperwork for accuracy.
* Maintain all files ensuring they are costed and invoiced prior to export, delivery, or release.
* Obtain relevant information from customers in order to complete customs clearance, deliver or release of cargo.
* Keep Customers fully informed of any holds which may cause delay to a shipment and any charge that may be subsequently incurred.
* Provide transport companies with the relevant information to ensure customer delivery requirements are met.
* Amend delivery bookings based on updated ETA’s
* Develop constructive relationships with key customers and key suppliers, resolving any concerns and ensuring corrective action is taken.
* Maintain effective communication and relationships with overseas offices and partners.
* Take ownership of all accounting issues and queries as and when directed by management
* Assist with insurance claims in line with company procedures as and when requested by management.
* Monitor incoming mail and highlight potential problem areas to relevant staff, delegating as appropriate, advising management as and when necessary.
* Promote and maintain image, procedures and standards as set and with management
Knowledge & Skills:
* At least 1 years’ experience within the Freight Forwarding industry.
* Able to work and meet deadlines
* Computer literate
* Able to implement and manage systems which further enhance our profile
* Possess team player qualities
* Possess good leadership skills
* Able to plan ahead
* A pro-active attitude
* Excellent customer service skills
* Excellent communication skills
* Ability to work unsupervised