Ocean Export Manager
We are assisting a top 20 global freight forwarder located in Detroit MI, USA who are looking for a Ocean Export Manager to join the business to further develop the ocean export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture
Create and maintain an effective department. Monitor and improve key departmental productivity indicators including but not limited to:
Shipments Per Desk (SPD)
Revenue Per Desk (RPD)
Expense Per Desk (EPD)
Revenue Per Shipment (RPS)
Revenue to Expense ratio
Manage Productivity Measurements
Instil and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:
Manage Daily Activities
Build and maintain strong relationships with vendors (Steamship Lines and Trucking)
focusing on areas of possible improvement with corrective action plans where needed.
Meet monthly with District Manager to review department financial P&L and productivity results and goals
Review, understand and focus on improving department freight yields
Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed
Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
Ensure Customer reviews are completed with your regular customers
Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
Take an active role in the transition of new business/ updates to existing business
Review and participate to staff appraisals timely, and at a minimum once per year per employee
Ensure and assist supervisors and key staff with goal setting and monitoring
Review department goals and business plan periodically with staff to ensure buy-in and accountability
Be open to implementing new system changes and enhancements into your department
Be involved and suggest system/process improvements